Important: Privacy Statement and Consent
Just like online shopping or email, Virtual Care has some inherent privacy and security risks that your health information may be intercepted or unintentionally disclosed. Please ensure your virtual care encounter is in a private setting and should not use an employer’s or someone else’s computer/device as they may be able to access your information.
How do the one-on-one video appointments work?
Our Electronic medical record InputHealth runs best on Google Chrome.
If you use your smartphone to open the video appointment, you will need IOS 11 or higher on iPhones or latest OS on any other phone. Otherwise, please use your computer.
Appointment Notification: When the video appointment is booked, you receive a notification from our Inputhealth electronic medical record.
Appointment Password: When your doctor activates the video portal, you will get a notice to enter the unique password. If you don’t get the email with the video appointment, check your SPAM box before calling us.
Phone vs Video appointment: The doctor will call you on the phone if there are problems with the video connection.
Follow-up appointments: Any follow-up appointments discussed with your doctor will be scheduled by our team. If you need to change your time/date, your email allows you to reschedule this yourself.
Making the most of your individual video appointment
Find a private location.
Please have your questions, requests or topics ready to discuss.
As your doctors are trying to help as many people as possible, these are very focused appointments.
What happens when my doctor is late or cannot get through?
They will call you.
If they cannot connect with you within 15 minutes of the start of your appointment, please be reassured your appointment is rescheduled.
If needed, you may call us at 604-566-9101 or email us at reception@changepain.ca to inform us of your name and appointment time and day so we can reschedule.
We respectfully ask you to find a location to protect the privacy of your group members.
After your appointment is made, the Zoom group videoconference details will be attached to your appointment reminder that is sent ONE hour before your scheduled start.
There is no password and you may join using the laptop or your smart cellphone.